Returns & refund policy

Last updated: January 8, 2026

The 30-day window

You have 30 days from the date your order is delivered to start a return. Items must be unworn, unused, and in their original packaging with tags attached. We can't accept anything back that's been worn, washed, or altered.

Who pays for return shipping

For change-of-mind returns, you cover the cost of shipping the item back to us. There is no restocking fee — you get a full refund of the item price once it passes inspection. If we sent you the wrong item or it arrived damaged or defective, we pay for return shipping and send a prepaid label; see Damaged, defective, or wrong item below.

What we can't take back

For hygiene and safety reasons, the following are final sale once opened or worn, even within the 30-day window:

• Opened or worn masks
• Opened makeup, face paint, or cosmetics
• Opened wigs
• Fake teeth, fangs, and other dental appliances
• Contact lenses
• Opened candy or edible items

These items touch skin, hair, or your mouth, so once the seal is broken we can't resell or safely restock them. Unopened items in these categories are returnable within the normal window.

Halloween seasonal rule

If your order is delivered before October 31, we extend the return window for unopened, unworn items through November 15 — even if that's more than 30 days after delivery. This does not change the hygiene exclusions above.

Costumes and wearables that were worn on Halloween are not returnable. We know that's a firm line, but a costume that's been worn for trick-or-treating can't be resold as new, so we can't accept it back or refund it.

Return rules by category

Different products carry different rules, mostly for hygiene and electrical safety. These are the exact terms per category — they override nothing above, they just make it specific.

Costumes, wearables and pet costumes

• Returnable within 30 days if unworn, with tags attached and in the original polybag.
• A costume that has been worn — including once, for a party or trick-or-treating — is not returnable, because it cannot be resold as new.
• Trying it on indoors to check fit is fine. Wearing it out is not.
• Pet costumes follow the same rule: unworn and free of pet hair.
• No restocking fee. You pay return shipping on change-of-mind returns.

Masks, wigs, makeup, fangs and contact lenses

• Returnable only while sealed and unopened. Once the seal or packaging is opened, these are final sale.
• Reason: they touch the face, mouth, hair or eyes, and we will not resell an opened hygiene item to another customer.
• Faulty on arrival is always covered — see the damaged/defective section below.

Animatronics, fog machines, lighting and other electricals

• Returnable within 30 days if unused, in the original box with all foam, remotes, cables and manuals.
• If it powers on but you have decided against it, that still counts as change of mind: you pay return shipping and the item must be complete and undamaged.
• Missing accessories, cut cables or cracked housings void the return. We cannot resell an incomplete or unsafe electrical item.
• Electrical faults inside the first 30 days are handled as defects: prepaid label, replacement or full refund, at no cost to you.
• Larger animatronics ship in oversized boxes. Keep the box until you are sure — returns without the original packaging are refused because the item will not survive transit.

Sale and clearance items

• Items bought at a discount are returnable on the same 30-day terms as full-price items. A discount does not make something final sale here.
• Refunds are for the price you actually paid, not the pre-sale price shown as the compare-at figure.
• Clearance items marked "final sale" on the product page are the one exception, and that label is shown on the product page before you buy.

Restocking fees

We do not charge restocking fees on any category. Change-of-mind returns cost you the return postage and nothing else. If a return arrives incomplete or damaged by use, we contact you with photos and either refuse the return or agree a partial refund with you first — we never silently deduct a fee.

Damaged, defective, or wrong item

Report it within 48 hours of delivery by emailing support@midnighthallowstore.com with your order number and photos of the item (and packaging, if it arrived damaged). We'll send a prepaid return label and ship a replacement or issue a full refund, whichever you'd prefer — at no cost to you.

Refund timing

Once your return arrives, we inspect it within 2 business days. Refunds are issued to your original payment method and typically post within 5–10 business days after we receive the item, depending on your bank or card issuer.

How to start a return

We don't yet have a self-serve return portal. Email support@midnighthallowstore.com with your order number, the item(s) you're returning, and the reason. You can find your order number by looking up your order on the order tracking page. We reply within 1 business day.

Questions before you buy? Check the FAQ or contact us — we're happy to help you pick the right size or style so you don't need a return at all.